| Day | General opening hours | Special appointment hours |
|---|---|---|
| Monday to Friday | 9:30 am–4:30 pm | 5:30 pm–7:30 pm |
| Saturday | 9:00 am–2:00 pm | None listed |
| Sunday | 2:00 pm–6:00 pm | None listed |
Special appointments are separate from routine contact hours.
Referral and assessment timings
After you submit a referral
BrightMind contacts the referrer for triage or next steps within 48 hours of a submitted referral. Saving a draft does not start this clock.
Once ready for assessment
The target is an actual assessment appointment in under 48 hours once triage and required assessment information are complete and payment is confirmed.
A suitable provisional slot is offered before payment. If the target cannot be met, the actual next available date is shown before payment so you can decide whether to proceed. A provisional slot is not a confirmed booking.
Contact directory
Telephone 07825813102
Do not send health histories, medical records or another person’s details by ordinary email. Email does not submit a referral.
- Main mailbox
- [email protected]
- General information
- [email protected]
Appointments, Accounts and invoice questions, Technical and administrative support, Referral guidance, Privacy requests, Complaints, Recruitment enquiries, Future service enquiries are also handled through [email protected].
The secure referral and payment pathway is not yet open to the public. No live submissions or payments are enabled yet.
Referral guidance
Referrals are currently closed. Please use the guidance below to understand the pathway.
Please do not send health information, medical records or details about another person by ordinary email.
Email a non-clinical referral questionQuestions about an invoice or appointment
Accounts and appointments enquiries must not contain clinical records.
Understand fees and payment steps